Freshers Can Apply Published: 15 May 2026 Private Job
About This Opportunity
Sutherland Global Services is one of the most well known business process management companies operating at an international level. The company is currently hiring Collection Associates for its growing team and the best part about this opening is that it is a complete Work From Home position. This means you can work from the comfort of your home while being part of a globally reputed organisation.
This is not a chat support or call centre job in the traditional sense. The role is specifically focused on handling payment related queries, managing customer accounts, and resolving billing issues for international clients. If you have good communication skills and can handle financial follow-ups professionally, this could be a very good career move for you.
Freshers are welcome to apply and candidates with up to 4 years of experience are also eligible. The company provides all necessary work equipment and internet allowance so you do not need to worry about having your own laptop or setup.
Job Overview
| Details | Information |
|---|---|
| Company Name | Sutherland Global Services |
| Post Name | Collection Associate |
| Experience Required | 0 to 4 Years |
| Freshers Eligible | Yes |
| Work Mode | Work From Home |
| Employment Type | Full Time Permanent |
| Shift | Mid Shift |
| Industry | BPM / BPO |
| Department | Finance and Accounting |
| Education Required | Any Graduate |
| Job Location | Work From Home Pan India |
Salary and Benefits
Sutherland offers a strong benefits package for this role. Selected candidates will receive the following:
| Benefits |
|---|
| Complete Work From Home Setup Provided |
| Laptop and Required Devices Provided by Company |
| Internet Allowance |
| Health Insurance Coverage |
| Flexible Work Environment |
| Career Growth and Learning Opportunities |
| Exposure to International Processes |
Key Skills Required
| Skills |
|---|
| Good Communication Skills in English |
| Basic Knowledge of Collections and Accounts |
| Ability to Handle Inbound and Outbound Calls Professionally |
| Attention to Detail |
| Problem Solving Ability |
| Knowledge of AR Collections, UK Collections, or US Collections preferred |
| Freshers with good communication can also apply |
Job Responsibilities – What You Will Do
Once selected as a Collection Associate at Sutherland you will be responsible for the following tasks on a day to day basis:
1. Review open customer accounts from the daily Ageing report and identify outstanding payments.
2. Monitor and maintain assigned accounts by making professional outbound and inbound collection calls, adjusting accounts, and reconciling customer records.
3. Follow up with customers to collect payments on or before the due date and ensure payment arrangements are tracked properly.
4. Keep a close watch on customer payment activity to make sure all receivables are collected within the required time.
5. Escalate cases immediately whenever a customer does not respond or fails to make payment on time.
6. Provide good customer service by sending account statements, processing refunds, adjusting accounts, and resolving billing problems in a timely manner.
7. Identify reasons for account delinquency and discuss solutions with customers while escalating serious cases to the client team.
8. Help clean up unapplied credits and short paid invoices from customer accounts.
9. Send Dunning letters to customers with overdue accounts requesting payment.
10. Communicate and follow up regularly with Sales and Operations teams regarding customer account status.
11. Update daily and weekly trackers accurately and perform self-quality checks on your own work.
12. Follow all compliance and control guidelines set by the company.
13. Work as a bridge between Customers, Sales, Billing, and internal departments to ensure smooth transaction processing and quick issue resolution.
14. Follow and regularly update the Standard Operating Procedure given by the company.
15. Actively participate in all Learning and Development sessions organised by Sutherland.
Eligibility Criteria
| Criteria | Details |
|---|---|
| Education | Any Graduate from any recognised university |
| Experience | 0 to 4 Years |
| Freshers | Can Apply |
| Communication | Good English communication required |
| Shift Preference | Mid Shift |
How to Apply – Step by Step
Step 1 – Click on the official Naukri apply link given below to open the job listing page.
Step 2 – Create or log in to your Naukri account.
Step 3 – Read the full job description carefully on the page.
Step 4 – Click on Apply Now button.
Step 5 – Fill in all required details and upload your updated resume.
Step 6 – Submit your application.
Step 7 – You can also directly share your resume by email or phone as mentioned below.
Contact Details
| Contact | Details |
|---|---|
| Abinaya.Manoharan@Sutherlandglobal.com | |
| Phone | 9791385843 |
| Report Suspicious Activity | TAHelpdesk@Sutherlandglobal.com |
Important: Sutherland never asks for any payment or favours in exchange for job opportunities. If anyone demands money for getting you selected at Sutherland, report it immediately to TAHelpdesk@Sutherlandglobal.com. Do not pay anyone.
Official Apply Link
Apply Now on Naukri Clicks Here: –
Note: All information shared in this article is taken from the official job listing posted by Sutherland Global Services on Naukri. Candidates are advised to verify all details before applying. Sutherland does not charge any fee for recruitment. For more latest private job, government job and admission updates across India regularly visit Assam Job Update at assamjobupdate.com for fast and reliable information.
