Customer Care Executive – Startek (Kolkata)
If you have been searching for a solid, stable job in the customer service industry, this is one opportunity you should not scroll past. Startek, one of India’s most respected business process outsourcing companies, is currently hiring Customer Care Executives for the Myntra Chat Support Process at its Kolkata office. Whether you are a fresher who just finished college or someone with a year or two of BPO experience, this role is open for both — and the hiring process is quick and straightforward.
About Startek
Startek is a global customer experience company that has been in operation for over three decades. The company provides customer support, technical assistance, and back-office services to some of the biggest brands in India and around the world. In India, Startek operates multiple large delivery centres across cities like Kolkata, Bengaluru, Hyderabad, and Gurgaon.
What makes Startek stand out as an employer is its consistent focus on employee training, career growth, and workplace culture. The company is known for promoting from within, which means if you perform well in this role, there is a genuine path forward into team leader, quality analyst, or training roles within the organisation. For anyone looking to build a serious career in customer service or the BPO industry, joining Startek is a smart starting point.
About the Process – Myntra Chat Support
The process you will be working on is Myntra Chat Support. Myntra is one of India’s largest fashion and lifestyle e-commerce platforms, with millions of active customers shopping every day. When customers have questions or issues — about their orders, deliveries, returns, refunds, or product details — they reach out to Myntra’s support team through the chat window on the app or website.
As a Customer Care Executive in this process, you will be the person on the other side of that chat. Your job is to understand what the customer needs, provide the right solution quickly, and make sure they walk away with a positive experience. It is a fast-paced role, but also a very rewarding one because you directly impact how millions of people feel about one of India’s biggest fashion brands.
Job Overview
| Detail | Information |
|---|---|
| Company | Startek |
| Client Process | Myntra Chat Support |
| Job Role | Customer Care Executive |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office (WFO) |
| Location | Kolkata, West Bengal |
| Industry | BPO / E-Commerce / Customer Service |
| Published | June 2025 |
Salary Details
| Category | Salary |
|---|---|
| Fresher (0 Experience) | ₹13,000 – ₹15,000 per month |
| Experienced (1–2 Years) | ₹16,000 – ₹20,000 per month |
| Performance Incentives | Additional monthly bonus based on targets |
| Payout | Monthly |
| Other Benefits | PF, ESI, and as per company policy |
The salary mentioned here is for the base role. Once you clear your probation period and start hitting performance targets, incentives can add a meaningful amount on top of your fixed pay every month. Candidates with prior BPO, chat support, or e-commerce experience generally get a slightly better starting package.
Age Limit & Eligibility
| Criteria | Requirement |
|---|---|
| Minimum Age | 18 Years |
| Maximum Age | 30 Years (may vary slightly) |
| Education | Minimum 12th Pass (Graduates preferred) |
| English Communication | Must be able to read, write, and type in English |
| Typing Speed | Minimum 25 to 30 words per minute (basic typing required) |
| Work Experience | Not mandatory – freshers are welcome |
| BPO / Chat Support Experience | Preferred but not compulsory |
One important thing to note here — since this is a chat support role and not a voice process, your spoken English does not need to be perfect. What matters most is your ability to write clear, grammatically correct sentences in English quickly. If you can type well and communicate clearly in writing, you are already a strong candidate for this position.
Working Hours & Shift Details
| Detail | Information |
|---|---|
| Working Days | 6 Days a Week |
| Weekly Off | 1 Rotational Off Day |
| Shift Type | Rotational Shifts |
| Shift Timing | Morning, Afternoon, and Evening slots |
| Shift Duration | 9 Hours (including 1-hour break) |
| Overtime | Available during peak sale seasons |
It is important to know that Myntra runs major sale events like End of Reason Sale, Big Fashion Festival, and various seasonal campaigns throughout the year. During these periods, order volumes go up significantly, and so does the workload. However, most companies like Startek also offer additional incentives and overtime pay during these peak periods.
Documents Required
Keep the following documents ready before you go for your interview or walk-in:
- Aadhaar Card (original and photocopy)
- PAN Card
- 10th Marksheet or Certificate
- 12th Marksheet or Certificate
- Graduation Certificate (if applicable)
- Recent passport-size photographs (2 to 4 copies)
- Bank account details — passbook front page or cancelled cheque
- Previous offer letter or experience certificate (for experienced candidates only)
- Resume — printed copy and digital copy both
Key Responsibilities
- Handle customer queries through live chat support
- Assist customers with orders, returns, and product-related issues
- Maintain clear and professional written communication
- Provide timely responses to ensure high customer satisfaction
Selection Process
- HR Interview
- Operations Round
- Typing Test + Versant Test + Psychometric Test
Step-by-Step Apply Process
Applying for this job is simple. Follow the steps below carefully:
Step 1 – Prepare Your Resume Before anything else, update your resume. Make sure it clearly mentions your name, contact number, email address, educational qualifications, and any work experience you have. If you are a fresher, mention your skills, hobbies, and any internships or projects. Keep it to one page if possible.
Step 2 – Search for the Job Opening Open Google and search for “Startek Kolkata Myntra Chat Support Job 2025.” You will find listings on job portals like Naukri.com, Indeed India, and JobHai. You can also search on LinkedIn by typing “Startek Customer Care Executive Kolkata.”
Step 3 – Apply Online Through Job Portals Create a free account on Naukri.com or Indeed India if you do not already have one. Upload your resume and apply directly to the Startek listing. Fill in all the required details honestly and accurately. Double-check your phone number and email before submitting.
Step 4 – Wait for a Call from the Recruiter After submitting your application, a Startek recruiter will typically call you within 2 to 5 working days. They will ask you a few basic questions about your background and communication skills. This is usually a short screening call that lasts about 5 to 10 minutes.
Step 5 – Attend the Interview Once you clear the screening call, you will be called to the Startek office in Kolkata for a face-to-face interview or an online interview depending on the current hiring process. Carry all your original documents along with photocopies. Dress professionally and speak confidently.
Step 6 – Typing and Assessment Test For a chat support role, most companies conduct a short typing test and a basic English writing assessment. Practice typing regularly before your interview. Aim for at least 25 to 30 words per minute with accuracy. Tools like 10fastfingers.com are free and helpful for practice.
Step 7 – Document Verification If you clear the interview and assessment, the HR team will verify your documents on the spot. Make sure everything you have submitted matches your original documents.
Step 8 – Receive Offer Letter and Join After verification, you will receive your offer letter either on the same day or within 2 to 3 working days. Your joining date and training schedule will be communicated at this stage. Training is usually paid and lasts around 7 to 15 days before you go live on the Myntra process.
Selection Process Summary
| Stage | Details |
|---|---|
| Stage 1 | Online application through job portal |
| Stage 2 | Telephonic screening by HR recruiter |
| Stage 3 | Face-to-face or online interview |
| Stage 4 | Typing test and English writing assessment |
| Stage 5 | Document verification |
| Stage 6 | Offer letter and joining confirmation |
| Stage 7 | Paid training (7 to 15 days) |
| Stage 8 | Go live on Myntra Chat Support floor |
