31 Openings for Freshers and Experienced Candidates
If you have been looking for a genuine work-from-home job in India that does not require a degree or years of experience, this could be the right opportunity for you. Zomato, one of India’s leading food delivery and restaurant discovery platforms, is currently hiring Customer Support Executives for its domestic BPO process. The recruitment is being handled through Trove Consulting, and applications are open for both freshers and experienced candidates.
Here is everything you need to know before applying.
Job Overview at a Glance
| Detail | Information |
|---|---|
| Company | Zomato (via Trove Consulting) |
| Role | Customer Support Executive — Work From Home |
| Industry | BPM / BPO — Domestic Process |
| Employment Type | Full Time, Permanent |
| Total Openings | 31 |
| Job Location | Remote (Work From Home) |
| Hiring Office | Bengaluru, Karnataka |
| Salary Range | ₹25,000 – ₹27,000 per month (up to ₹3.5 LPA) |
| Experience Required | 0 to 5 years |
| Posted On | Naukri.com |
What Is This Job About?
In this role, you will be part of Zomato’s customer support team, handling queries from customers across India. Your primary responsibility will be to assist customers with order-related issues, complaints, refunds, and general service questions — all from the comfort of your home.
This is a voice-based process, which means most of your interactions will be over the phone. You will need to be comfortable speaking in both Hindi and English, as customers may reach out in either language.
Eligibility Criteria
Educational Qualification
Candidates who have completed PUC (Class 12) or hold a graduation degree from any recognized institution are eligible. Graduation is not mandatory. Freshers straight out of school or college can also apply.
Communication Skills
This is a voice process, so your ability to communicate clearly matters more than your academic background. You should be comfortable holding a conversation in both English and Hindi without hesitation.
Versant Score Requirement
Candidates must have a Versant score of 5 or 6. Versant is a standard spoken language assessment used by BPO companies to evaluate communication fluency. If you have not taken this test before, you may be required to appear for it during the hiring process.
Salary Structure
| Experience Level | Monthly CTC |
|---|---|
| Freshers (0 experience) | ₹25,000 |
| 6 months to 1 year | ₹26,000 |
| 1 year and above | ₹27,000 |
The maximum annual CTC can go up to ₹3.5 Lakhs Per Annum, depending on experience and performance.
Work Schedule
This is a 24/7 process with rotational shifts. That means you could be assigned morning, afternoon, evening, or night shifts depending on the schedule. Each working day is approximately 9 hours long, including breaks.
Candidates who are comfortable working in any shift — including weekends and holidays — are preferred for this role.
System Requirements for Work from Home
Since this is a fully remote position, you will need to arrange your own computer setup. The hiring team has specified the following minimum technical requirements:
| Requirement | Specification |
|---|---|
| Operating System | Windows 11 |
| RAM | 8 GB minimum |
| Processor | Intel i7 |
| Power Backup | Required (UPS or inverter) |
| Internet Connection | Stable broadband connection (implied) |
Make sure your system meets these requirements before applying, as candidates without the required setup may not be considered.
Key Skills That Will Help You Get Selected
You do not need to be a technical expert for this role. However, the following skills will strengthen your profile:
Good spoken Hindi and English, basic customer handling ability, patience while dealing with complaints, clear and polite communication, ability to multitask, and comfort with rotational shift schedules. Prior experience in any BPO, call centre, or customer service role will be an added advantage, though it is not compulsory for freshers.
How to Apply
This job has been posted on Naukri.com by Trove Consulting. Interested candidates can apply directly through the official job listing. You may also reach out to the hiring contact mentioned in the job posting.
Apply Here: www.naukri.com
Search for “Zomato Customer Support Work From Home” on the platform to find the active listing and submit your application.
Note: There are only 31 openings available, and the post has already received 100+ applicants. It is advisable to apply as early as possible to improve your chances.
Is This Job Worth Applying For?
For freshers who want to start earning from home without relocating to a metro city, this is a solid entry-level opportunity. Zomato is a well-known brand, and having this on your resume can open doors to further growth in the customer service and BPO sector.
The salary of ₹25,000 to ₹27,000 per month for a completely remote role is competitive at the entry level. However, the rotational shift requirement — including night shifts — is something every candidate should factor in before deciding to apply.
If you have a proper laptop setup, decent communication skills in Hindi and English, and are comfortable with shift-based work, this role is well worth your time.
All information in this article has been sourced from the job listing published on Naukri.com by Trove Consulting. Job details, salary, and eligibility conditions are subject to change at the employer’s discretion. Readers are advised to verify all details directly from the official job posting before applying. The author holds no responsibility for any changes made to the listing after the date of publication.
