Are you someone who thrives on solving complex problems, improving processes, and building client trust? Cactus Communications (CACTUS) is looking for a driven and empathetic professional to join their team as an Associate – Quality, Customer Service & Operations in India.
This is a fully remote opportunity with one of the most respected names in the global research and scholarly communications space.
About CACTUS
Founded in Mumbai in 2002, CACTUS began with a simple dream — helping researchers get published. Today, it has grown into a global technology company with offices in 9 cities worldwide, including Princeton, London, Singapore, Tokyo, Beijing, Seoul, and Shanghai.
| Company Milestone | Figure |
|---|---|
| Words perfected | 10 Billion+ |
| Science communicators | 4,000+ |
| Satisfied users | 5 Million+ |
| Technology & AI specialists | 350+ |
CACTUS operates flagship brands like Editage, Paperpal, R Discovery, and Mind the Graph — tools that are reshaping how research is funded, published, and discovered globally.
Job Overview
| Detail | Information |
|---|---|
| Post Name | Associate, Quality |
| Category | Customer Service & Operations |
| Location | India (Remote) |
| Position Type | Full-Time Employment |
| Office Travel | Mumbai (as required) |
| Last Date to Apply | As per official notification |
Eligibility Criteria
| Parameter | Requirement |
|---|---|
| Education | Bachelor’s degree or above |
| Experience | 1 to 3 years in CX, quality, or client-facing roles |
| Age Limit | Not specified (as per company policy) |
| Salary | Not disclosed – competitive as per industry standards |
| Work Mode | Remote-first (occasional travel to Mumbai) |
What You Will Do
This role goes well beyond basic client support. You will be expected to:
- Take complete ownership of complex, high-impact client issues from start to finish
- Handle sensitive escalations involving quality disputes and service disagreements
- Identify recurring patterns and fix root causes — not just symptoms
- Work closely with cross-functional teams to ensure accountability
- Use client feedback (Voice of Customer) to improve service delivery
- Improve key CX metrics including CSAT, completion rate, and repeat concerns
Skills Required
- Excellent written and spoken English communication
- Structured thinking and strong problem-solving ability
- Stakeholder management and influencing skills
- Ability to work independently across time zones
- Comfortable making decisions in ambiguous situations
- Strong prioritization in a deadline-driven environment
Selection Process
The hiring process consists of four stages:
Recruiter Screening → Assignment → Technical Interview → HR Interview
How to Apply
Interested candidates who meet the eligibility criteria and have legal work authorization in India can apply directly through the official CACTUS careers portal. https://jobs.cactusglobal.com/jobs/2195?lang=en-us
Why Consider This Role?
CACTUS is consistently recognized as a great place to work. With a remote-first culture, a global team of over 3,000 professionals, and meaningful work that supports the academic and research community worldwide, this is a role where your impact will be visible — both to clients and to the business.
If you are ready to move beyond routine support work and shape real outcomes, this opportunity is worth your attention.
Source: Official CACTUS Careers Portal — jobs.cactusglobal.com
